Policy

hills

Please read the cancellation policy below and then You should just write in the next email this phrase: " I have read your cancellation policy and I accept it "

For 1 or 2 days service:

  • You can cancel any time without penalty. No deposit required in advance.
  • For payment :  At the end of the service, by cash OR by credit card ( Only Visa or Mastercard ) OR travellers cheques with an extra charge of  10 euros  for bank commissions .

Attention : for any service starting from  places as Roma, port of Livorno, Bologna, Cinque Terre, Venice, port of Civitavecchia or having  a similar distance from Siena, we need the credit card details just for guarantee . We will charge 150 € in case of no show or cancellation made within 5 hours from the pick up time . ( credit card NOT needed for pick up in Florence )

 

For more than 2 days service:

You can guarantee my services :

  • By CREDIT CARD ( Only Visa or Mastercard ) . I will charge You by credit card AT THE END of the tour or transfer . I will only charge You BEFORE in case of cancellation ( see the cancellation policy conditions below ) .
  • By a WIRE TRANSFER BANK TO BANK that must be received 10 days before the date of the arranged tour or transfer services . The wire transfer must be equivalent to 40 % of the total  rate requested by “Hills and Roads of Luca Garrapa” for all the services asked by the client.

If Your cancellation is made :

  • Between 8 and 6 days prior to the date of the arranged tour or transfer services = the penalty is equivalent to 20 % of the total rate requested by “Hills and Roads of Luca Garrapa” for all the services arranged with the client.
  • Between 5 and 3 days prior to the date of the arranged tour or transfer services = the penalty is equivalent to 30 % of the total rate requested by “Hills and Roads of Luca Garrapa” for all the services arranged with the client.
  • Between 2 and 0 days prior to the date of the arranged tour or transfer services = the penalty is equivalent to 40 % of the total rate requested by “Hills and Roads of Luca Garrapa” for all the services arranged with the client.

For payment ( If You didn’t pay by banking wire transfer : Cash OR Credit Card  ( Only Visa or Mastercard )