Cancellation and tour Policy
Please read the cancellation policy below and then:
You must write in the next email this phrase: ” I have read your cancellation policy and I accept it “
Please read carefully the cancellation policy below, and please write the following phrase:
“I have read your cancellation policy and I accept it” on your following email.
Once You receive my reply to Your request, You will be kindly asked for a 30% security deposit (“caparra confirmatoria”, in Italian) of totale value of my services, which can be paid either by PayPal or by forwarding Your Credit Card details (only VISA or MC).
Security deposit payments by PayPal must be paid 15 days prior to date of first transport service, and credit cards accounts will be charged only 15 days prior to date of first transport service.
NO CHARGE will be due for cancellations of transport services, up until 16 days prior to date of first transport service.
Your PayPal payment will be reimbursed, if already received, and no charge will be forwarded on Your credit card.
In case of circumstances beyond our control, HILLS AND ROADS TEAM reserves the right to cancel or change any transport service without any penalty . Whenever possible, our team will inform You in advance should any changes be necessary, and in case of cancellation, keep you reimbursed on the service paid. Hills and Roads team does not assume any responsibility for additional expenses that client(s) may incur due to a cancelled transport service ( such as flight or train reservations, hotels, museum reservations, and other incidentals )
Travelers are responsible for themselves and their personal belongings and effects all along the tour with Hills and Roads. No refound will be claimed to Hills and Roads for injuries, damages or robberies of anykind, even from inside the vans.
We are GDPR compiant.
Please read carefully the policy.
Who we are
Our website address is: https://www.hillsandroads.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
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Who we share your data with
How long we retain your data
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For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Write to firstname.lastname@example.org for any request.